Online store with cash on delivery
The buyer orders online and pays upon delivery. A recorded order and money received are two separate events.
Set it up without missing a step
Agree terms with your courier
Check how the courier collects and remits payment, fees and returns. Cash on delivery is not the same as an online card payment.
Describe shipping
Set destinations, prices and delivery expectations. If the price depends on weight or address, do not promise a fixed figure your system cannot calculate.
Offer the method at checkout
The buyer should see cash on delivery and the total before confirming. The new order is pending, not prepaid.
Test from a phone
Check the address, phone number, amount, shipping, stock and order status. Mark it paid only once the courier confirms collection.
Check your accounting obligations
How the courier collects and transfers money affects customer documents and accounting. Check your specific agreement and obligations with an accountant; a software checkbox does not decide the legal treatment.
After the order: the parcel and the message
Attach a tracking number to the order and check whether the parcel is delivered or returned. A newly placed order is not necessarily revenue: payment comes later and the buyer may reject the parcel.
Check that the buyer actually receives a confirmation. In Orb, buyer emails are sent only after the store owner connects their own sending account. Without it, an order can be recorded but no email goes out.
Common questions
Should a cash-on-delivery order be marked paid immediately?
No. The customer pays on delivery. Keep it pending until you have confirmation that the money was collected.
Can I also take card payments?
Yes, when your platform and merchant account are configured for it. Test the two methods separately; enabling cash on delivery does not enable cards.
Cash on delivery in Adstic Orb
Orb lets you enable cash on delivery, set a shipping price by country and manage orders alongside stock. This does not create a courier agreement or prove that a payment was received. Its Google Merchant product feed is a separate catalogue feature.
Explore the real features
See whether Orb's shipping and order settings fit the way you work.